Shipping policy

Terms and conditions AIRE WIG HOUSE

TERMS & CONDITIONS

ORDER ACKNOWLEDGMENT

By checking the box below and completing my purchase, I acknowledge that I have read, understood, and

agreed to the Aire Wig House Terms & Conditions, Shipping Policy, Return & Exchange Policy, and all

applicable store policies.

I understand that I am responsible for reviewing the product description, selected options, and policies

before submitting my order.

1. PROCESSING & SHIPPING POLICY

I understand that processing times vary depending on the wig purchased, customization requirements, order

volume, and other factors.

I acknowledge that processing times and shipping times are separate and may vary for each order. Any

processing or shipping timeframe provided is an estimate and is not a guaranteed delivery date.

I understand that tracking information will be provided when available and that I am responsible for

monitoring my shipment once it has been shipped.

I acknowledge that delays caused by shipping carriers, weather conditions, holidays, or other circumstances

outside of Aire Wig House’s control may affect delivery.

2. SIGNATURE REQUIREMENT & PACKAGE SECURITY

I understand that all Aire Wig House packages require a signature upon delivery for security purposes.

I acknowledge that someone must be available at the shipping address to receive and sign for my package. If

no one is available, the shipping carrier may attempt redelivery or hold the package for pickup.

I understand that I am responsible for following the carrier’s delivery instructions and making arrangements

to receive my package.

Once my order has been shipped, delivery is handled by the shipping carrier. Aire Wig House is not

responsible for packages that are lost, stolen, or damaged during transit, except where responsibility cannot

legally be excluded.

If my package arrives damaged or is marked as delivered but cannot be located, I agree to contact Aire Wig

House promptly and provide any requested documentation so the issue can be reviewed.

3. CUSTOM WIGS & PRODUCT INFORMATION

I understand that wigs sold by Aire Wig House may be customized, colored, cut, styled, or otherwise

prepared according to the product description and options selected at checkout.

I acknowledge that wig colors may appear different in person due to lighting, photography, screen settings,

and the original hair color.I understand that slight variations in color, texture, curl pattern, and appearance may occur.

I acknowledge that I am responsible for carefully reviewing the product description, wig length, texture, lace

type, density, color, and customization options before completing my purchase.

4. FINAL SALE POLICY

I understand that all sales are final unless otherwise stated by Aire Wig House or required by applicable law.

I acknowledge that wigs and hair products are personal-use items and that returns and exchanges are

subject to the applicable return policy.

I understand that a change of mind, incorrect selection, or dissatisfaction with a personally selected color,

length, texture, or style does not automatically qualify me for a refund.

I acknowledge that I must carefully review my order before completing checkout.

5. RETURNS & EXCHANGES

I understand that any eligible return or exchange must be requested within the timeframe specified by Aire

Wig House and must meet all applicable return requirements.

I acknowledge that merchandise must be returned in its original condition, unused, unworn, uninstalled,

unwashed, unaltered, and with all original packaging and applicable tags intact.

I understand that wigs that have been installed, worn, washed, colored, bleached, cut, plucked, styled, or

otherwise altered may not be eligible for return or exchange.

I acknowledge that Aire Wig House reserves the right to inspect returned merchandise before determining

whether it meets the applicable return requirements.

I understand that I must contact Aire Wig House before sending merchandise back. Unauthorized returns

may not be accepted.

6. PRODUCT CONDITION & ORDER ISSUES

I understand that I must inspect my merchandise upon receipt and before installing, washing, coloring,

cutting, or otherwise altering the product.

If I believe my order arrived damaged, defective, incorrect, or materially different from what I purchased, I

agree to contact Aire Wig House promptly with my order number, a description of the issue, and clear

photographs when requested.

I acknowledge that altering or using merchandise before reporting a potential issue may affect whether the

issue can be properly reviewed.

I understand that normal variations in hair texture, color, and appearance do not automatically constitute a

defect.

7. ORDER CHANGES & CANCELLATIONS

I understand that orders may enter processing or customization shortly after purchase.I acknowledge that once an order has entered processing, customization, or preparation, changes and

cancellations may no longer be possible.

I understand that I am responsible for reviewing my order details, including the selected wig, length, texture,

color, customization options, and shipping address, before completing checkout.

I acknowledge that Aire Wig House cannot guarantee changes or cancellations once an order has entered

processing.

8. SHIPPING ADDRESS & DELIVERY

I understand that I am responsible for providing accurate and complete shipping information at checkout.

I acknowledge that Aire Wig House is not responsible for delivery issues caused by incorrect or incomplete

shipping information provided by me.

I understand that once my package has been shipped, delivery is handled by the shipping carrier.

If my package is marked as delivered but I have not received it, I agree to contact the shipping carrier and

Aire Wig House promptly so the situation can be reviewed.

I acknowledge that tracking information, carrier investigations, and other supporting documentation may be

required when reviewing delivery concerns.

9. CHARGEBACKS & PAYMENT DISPUTES

I understand that if I have a concern regarding my order, I should contact Aire Wig House directly to allow

the issue to be reviewed.

I acknowledge that Aire Wig House may provide applicable order records, payment information, shipping

details, tracking information, signature confirmation, and customer communications to the payment

processor when responding to a payment dispute.

I understand that submitting a chargeback or payment dispute does not automatically establish that a refund

is due.

Nothing in this policy limits any rights I may have under applicable law.

10. CUSTOMER ACKNOWLEDGMENT

By checking the box below, I confirm that I have carefully reviewed, understood, and agreed to the Aire Wig

House Terms & Conditions.

I acknowledge that I have reviewed the product information, processing and shipping policies, signature

requirement, and applicable return and exchange requirements before completing my purchase.

I understand that submitting my order confirms my acknowledgment of these policies.