At Airewighouse, we pride ourselves on offering premium-quality hair and exceptional customer service. Please review our policies to ensure a smooth shopping experience. 1. Order Processing- Orders are processed within 1-2 business days( does not included weekends) after payment confirmation.- Shipping times vary based on location and shipping method selected during checkout. 2. Shipping Policy- We offer worldwide shipping with tracking information provided once your order has been dispatched.Monday-Friday only no weekend shipping - Standard shipping typically takes 3-4 business days, while express shipping is available at an additional cost. (1-2 days) - We are not responsible for delays caused by shipping carriers or customs processes. 3. Returns & Exchanges- Due to the nature of our products, all sales are FINAL. We do not accept returns or exchanges on hair products for hygiene reasons.- In the event of receiving defective or incorrect items, please contact us within 3 days of receiving your order for resolution. 4. Quality Guarantee- Our hair is sourced from the highest quality suppliers, offering raw and unprocessed hair. Each wig/ bundle is inspected to ensure it meets our premium standards.- With proper care, our hair can last 12+ months or longer. 5. Refund Policy- All sales are final; refunds will not be issued unless in the case of a defective or incorrect product. In such cases, refunds or replacements will be considered on a case-by-case basis.   6. Custom Orders typically take 7-14 business days for completion. Once custom orders are placed, changes cannot be made, and cancellations are not permitted. 7. Care Instructions- We recommend washing the hair regularly with sulfate-free shampoo, conditioning, and minimizing the use of heat to maintain its natural shine and texture 8. Customer Support- For any inquiries or concerns, please contact our customer service team at Help.airewighouse@gmail.com or DM @airewighouse and we’ll be happy to assist you within 24 hours.By purchasing from  Airewighouse , you agree to these terms and conditions. We appreciate your trust and look forward to providing you with the finest luxury hair.